1. Information we may collect
Depending on your interaction with us, we may collect your name, email, telephone number, billing and shipping address, organisation, account login details, order history, subscription information, payment-related identifiers, support enquiries, device and account identifiers, hub and sensor information, website usage information, IP address, browser and device information, and information voluntarily provided in surveys or forms.
We aim to collect only information reasonably necessary for our business functions and services.
2. Payment information
Payments may be processed by third parties such as Stripe. VEXIAN does not ordinarily receive or store complete payment card numbers. We may receive payment status, transaction identifiers, Stripe customer and subscription identifiers, and limited payment-method information supplied by the processor.
3. Customer accounts
We may collect information required to authenticate you, manage your organisation, connect hubs and sensors, display monitoring information, manage subscriptions, provide reports, configure alerts and provide support.
4. Monitoring and device data
The platform may process sensor readings, device identifiers, timestamps, device and battery status, connectivity information, configured thresholds, alert history, hub information and assigned locations or names to provide monitoring services and related features.
5. How we collect information
We may collect information directly from you, through our website, accounts and connected devices, when you purchase, contact us or complete a survey, and through payment, shipping and analytics providers.
6. How we use personal information
We may use information to process orders and payments, create accounts, provide monitoring, manage hubs, sensors and subscriptions, send alerts, arrange shipping and tracking, support customers, manage warranties and returns, maintain security, detect fraud or misuse, improve products, analyse usage, communicate service information and comply with legal obligations.
7. Email and communications
We may send transactional communications such as order confirmations, shipping and tracking updates, password resets, security and payment notices, subscription notices and product or service alerts.
Where permitted, we may send marketing communications. You can unsubscribe from marketing, but this does not prevent necessary transactional or service communications.
8. Cookies and analytics
Our website may use cookies and similar technologies to maintain sessions, remember preferences, analyse performance, measure conversions, detect technical problems and improve user experience. We may use third-party analytics providers and provide controls where required.
9. Automated processing
Software may automatically identify alert conditions, process orders, detect payment or account status, determine whether devices appear online or offline and generate notifications. Where law requires disclosure about significant automated decision-making, we will provide it.
10. Disclosure to service providers
We may disclose information as reasonably required to providers of cloud hosting, databases, payments, email, analytics, shipping, customer support, security and software infrastructure.
11. Overseas disclosure
Some providers may store or process information outside Australia, including in the United States and other jurisdictions where our infrastructure providers operate. We take reasonable steps to select reputable providers and manage overseas disclosures under applicable privacy obligations.
12. Data security
We take reasonable steps to protect information against misuse, interference, loss and unauthorised access, modification or disclosure. Measures may include encryption, access controls, authentication, database controls, secure cloud infrastructure, logging, backups and restricted administrative access. No internet-connected system can be guaranteed completely secure.
13. Data retention
We retain information as reasonably necessary to provide services, maintain customer records, comply with legal or tax obligations, resolve disputes, maintain security and support legitimate business requirements. Information no longer required may be deleted, de-identified or retained where law requires.
14. Access and correction
You may request access to or correction of personal information by emailing info@vexian.com.au. We may verify your identity. Access may be refused where law permits, in which case we will explain where required.
15. Account deletion
Where available, users may request account deletion or closure. Some information may remain for legal, accounting, fraud prevention, security, dispute-resolution or regulatory purposes.
16. Children’s privacy
VEXIAN business monitoring products and services are not directed primarily at children. We do not knowingly seek children’s personal information through the commercial website unless reasonably necessary and permitted by law.
17. Business customer responsibilities
Workplace customers must ensure their use complies with applicable privacy and workplace requirements. This includes deciding what notices, consents or policies are required where PIR motion or door sensors, staff accounts or monitoring information may relate to identifiable individuals.
18. Surveys and feedback
We may use responses to understand purchases, improve products, website content and support, and analyse preferences. Responses may be linked to an order or account where disclosed or reasonably expected.
19. Privacy complaints
Email info@vexian.com.au with enough information for us to investigate. We will review and respond within a reasonable period. If you are unsatisfied and the Privacy Act applies, you may be able to complain to the Office of the Australian Information Commissioner.
20. Changes to this policy
We may update this policy for changes to products, technology, providers, information-handling practices or law. The latest version will display its last-updated date.
21. Contact us
For privacy enquiries, access or correction requests, or complaints:
VEXIAN PTY LTD
Australia
Email: info@vexian.com.au