1. Shipping destinations
We currently ship to eligible addresses within Australia. International shipping may be offered for selected products in the future. Applicable rates, duties, taxes and estimates will be shown at checkout where international shipping is available.
2. Order processing
Orders are generally processed during normal business days. Once payment is confirmed, we will prepare your order for dispatch as soon as reasonably possible. Weekend and public-holiday orders may be processed on the next business day. High demand, launches or stock shortages may extend processing times.
3. Shipping costs
Shipping costs are displayed before payment. Where free shipping is offered, eligibility will be shown on the website or at checkout. Promotional offers may change or be withdrawn.
4. Delivery estimates
Delivery times are estimates only. They may vary because of the destination, carrier conditions, public holidays, weather, regional or remote locations, incorrect delivery information, or circumstances outside our reasonable control. We will take reasonable steps to provide updates when aware of a significant delay.
5. Tracking
Where available, a tracking number or link will be sent after dispatch. Tracking may take some time to appear in the carrier’s system.
6. Delivery address
Customers must provide a complete and accurate address and check it before completing an order. If you notice an error, contact info@vexian.com.au as soon as possible. We cannot guarantee changes after fulfilment or shipping has begun.
7. Authority to leave
Where the carrier permits authority to leave, a parcel may be left without a signature under the carrier’s terms. Contact us before dispatch if you require a particular delivery arrangement, and we will advise whether it can be accommodated.
8. Missed deliveries
If delivery cannot be completed, the parcel may be taken to a collection point, redirected, held for collection or returned to VEXIAN. Follow the carrier’s tracking instructions.
9. Returned parcels
If an order is returned because an incorrect address was provided, it was not collected, delivery was refused, or the carrier could not complete delivery, we will contact you about redelivery. Additional charges may apply where caused by incorrect customer information or failure to collect, except where inconsistent with Australian Consumer Law.
10. Lost or damaged parcels
Contact info@vexian.com.au as soon as possible with your order number, name, a description and relevant photos. We may investigate with the carrier before confirming the resolution.
11. Incorrect or missing items
Contact us promptly if an item is incorrect or missing. We will investigate and, where appropriate, arrange the correct or missing product at no additional cost.
12. Pre-orders and back-orders
Expected dispatch periods will be displayed where possible. Estimated arrival dates may be affected by manufacturing, freight, customs and other delays. We will provide reasonable updates for significant delays.
13. Risk and consumer rights
Nothing in this policy limits rights or remedies under the Australian Consumer Law.
14. Contact
For shipping enquiries:
VEXIAN PTY LTD
Email: info@vexian.com.au