1. About VEXIAN
VEXIAN supplies connected monitoring hardware and software designed to assist businesses and organisations with environmental monitoring, alerts, record keeping and related functions.
Our products may include monitoring hubs; temperature, temperature and humidity, door, vibration, PIR motion and leak sensors; cloud monitoring services; alerts and reporting tools; and related accessories and services.
2. Product purpose
VEXIAN monitoring products are designed to assist with monitoring and record keeping. They are not intended to replace a customer’s legal or regulatory obligations, required manual checks, professional judgement, equipment maintenance, emergency procedures, regulatory inspections or other processes required by applicable law, regulation, standard or professional guideline.
References to compliance, compliant monitoring or pharmacy monitoring mean the product is designed to support compliance activities. Purchasing or using a VEXIAN product does not automatically make a business, pharmacy, clinic, fridge or facility compliant. Customers remain responsible for determining which requirements apply to them.
3. Orders
Placing an order is an offer to purchase the selected products or services. An order is accepted when we confirm it or accept payment.
We may refuse or cancel an order where reasonably necessary, including product unavailability, an obvious pricing error, payment failure, suspected fraud or unauthorised activity, or where we cannot lawfully supply it. If we cancel an order after payment, we will refund the amount paid for the cancelled item.
4. Pricing
Unless stated otherwise, prices on our Australian website are in Australian dollars. Where GST applies, prices will be displayed or charged in accordance with applicable Australian tax requirements.
Prices may change. A change will not affect a completed one-off purchase. We will provide reasonable notice before a recurring price change applies to an existing subscription where required.
5. Pharmacy Compliance Starter Pack
The Starter Pack currently includes one VEXIAN monitoring hub, one compatible temperature and humidity probe sensor, and access to the monitoring platform for that included sensor. The price is shown at checkout.
Unless stated otherwise at purchase, that first sensor connection and the first VEXIAN Monitor user account are included without an ongoing software subscription fee.
6. Additional sensors
Customers may purchase and connect additional compatible temperature and humidity sensors with or without an external probe, door, vibration, PIR motion and leak sensors. Unless stated otherwise, a hub supports up to 10 connected sensors. Availability and compatibility may change as the platform develops.
7. Additional Sensor Plan
Under the current model, the first sensor connection and first user account are included with the Starter Pack. Connecting sensors 2–10 and adding user accounts 2–5 requires one flat Additional Sensor Plan, currently advertised at $4.99 per month. This is one flat monthly charge for the hub, not a fee per additional sensor or user.
Additional sensor hardware is purchased separately and is not included in the monthly plan. The exact price, billing frequency and inclusions shown at checkout form part of your agreement with us.
8. Automatic recurring payments
By purchasing a recurring subscription, you authorise VEXIAN and its payment processor to charge your nominated payment method at the agreed billing interval. Charges continue until the subscription is cancelled, expires, is terminated under these Terms, or another arrangement is agreed.
Duration, renewal terms, recurring prices and cancellation conditions will be disclosed before purchase.
9. Cancellation of the Additional Sensor Plan
Customers may request cancellation through their account, billing portal or by contacting VEXIAN where available. Unless stated otherwise, cancellation stops future recurring charges, amounts already validly charged are not automatically refundable, and access continues until the end of the current paid billing period.
The first included sensor remains available without the Additional Sensor Plan. Once paid access ends, connections for sensors 2–10 may stop receiving updates. Historical records may remain available under our retention policies.
10. Failed subscription payments
If a recurring payment fails, we may retry payment, notify you, ask you to update your payment method, temporarily restrict subscription-based services or cancel the affected subscription after reasonable notice. The Additional Sensor Plan currently has a five-day payment grace period before sensor connections beyond the first may stop updating.
11. Certified or replacement sensors
Where offered, the product description will specify the certification or verification supplied, price, replacement frequency and plan duration. A replacement or certified sensor program does not guarantee that the customer’s whole monitoring system complies with every standard. Customers must confirm suitability for their requirements.
12. Five-year replacement plans
Where offered, a five-year plan may provide an eligible replacement sensor at specified intervals for the advertised annual fee. The terms displayed at purchase apply.
Unless expressly stated otherwise, it does not transfer VEXIAN intellectual property, guarantee regulatory compliance or cover misuse, may require an active account, and is limited to the described replacements.
13. Shipping
We ship to eligible addresses using third-party providers. Delivery times are estimates and may be affected by matters outside our reasonable control. Tracking may be provided after dispatch. Customers must provide a complete and accurate address. See our Shipping Policy.
14. Risk and ownership
Subject to applicable law, risk passes on delivery. Ownership of purchased hardware passes after full payment, except where hardware is expressly supplied under a rental, subscription or other arrangement.
15. Returns, refunds and consumer guarantees
Nothing in these Terms excludes, restricts or modifies a right or remedy that cannot lawfully be excluded under the Australian Consumer Law. Depending on the circumstances, remedies may include repair, replacement, refund, service cancellation or compensation for reasonably foreseeable loss.
16. Change-of-mind returns
Any change-of-mind return policy offered by VEXIAN is additional to rights under Australian Consumer Law. Eligibility, timeframes, condition requirements and return shipping costs will be set out in the applicable returns policy.
17. Product setup
Customers are responsible for following setup instructions, placing sensors appropriately, maintaining required internet and power, maintaining compatible network infrastructure, configuring thresholds appropriately and periodically confirming that devices operate correctly.
18. Internet and connectivity
Services may depend on internet connectivity, third-party networks and cloud infrastructure. Cloud alerts, remote dashboards and synchronisation may be delayed by outages, power failures, maintenance or other circumstances outside our control. Some devices may continue local monitoring where technically possible.
19. Alerts
Alerts are an additional monitoring tool. VEXIAN does not guarantee that every alert will be delivered instantly, that email, SMS or push notifications will always be received, that third-party notification services will always be available, or that a user will respond. Customers should maintain appropriate backup procedures.
20. Accuracy and sensor limitations
Readings may be affected by placement, environment, radio interference, battery condition, damage, calibration or certification status, installation, network connectivity and other technical factors. Customers must ensure sensors suit their intended use.
21. Customer accounts
You are responsible for keeping credentials secure, providing accurate information, controlling staff access, removing users who should no longer have access and notifying us of suspected unauthorised access. You must not attempt to access another customer’s account, devices or data.
22. Business and organisation accounts
The organisation is responsible for determining who is authorised to access its account. Organisation administrators may be able to invite or remove users.
23. Data and privacy
Our handling of personal information is governed by our Privacy Policy. Customers must have appropriate authority to enter or upload personal information and must comply with applicable privacy and data-protection law.
24. Payment processing
Payments may be processed by third parties including Stripe. VEXIAN does not ordinarily store complete card numbers. Payment services may also be subject to the provider’s terms and privacy policies.
25. Intellectual property
VEXIAN or its licensors retain intellectual property in software, firmware, product designs, trademarks, branding, website content, documentation, databases, graphics, interfaces and proprietary technology. Buying hardware does not transfer ownership of underlying intellectual property.
26. Software licence
VEXIAN grants a limited, non-exclusive and non-transferable licence to use supplied software or firmware for its intended purpose with authorised VEXIAN products. Except where permitted by law, customers must not copy, resell, reverse engineer, circumvent security controls, modify, distribute or commercially exploit it without permission.
27. Updates
We may provide updates to improve reliability or security, add features, remove obsolete functionality or maintain compatibility. Where reasonably necessary, some updates may install automatically.
28. Platform availability
We aim to keep services available and reliable but cannot guarantee uninterrupted access. Scheduled or emergency maintenance may be required. We may reasonably modify the platform without removing rights that cannot lawfully be excluded.
29. Prohibited use
You must not interfere with VEXIAN systems, bypass security, use services unlawfully, impersonate another user, introduce malicious software, scrape or overload systems, interfere with another customer’s devices or create unreasonable security or operational risks.
30. Liability
To the maximum extent permitted by law, VEXIAN is not responsible for loss caused solely by circumstances outside our reasonable control, including third-party telecommunications failures, customer internet failures or product misuse. Nothing excludes liability or rights where doing so would be unlawful, including rights under Australian Consumer Law.
31. Third-party services
VEXIAN may integrate with payment, hosting, email, SMS, shipping and analytics providers. Third-party services may be subject to their own terms.
32. Suspension or termination
We may suspend or terminate access where fees remain unpaid, fraud is suspected, there is a serious security threat, the service is misused, these Terms are materially breached or continued service would be unlawful. Where practical, we will provide notice and an opportunity to remedy the issue.
33. Changes to these Terms
We may update these Terms. Material changes affecting existing paid subscriptions will be communicated where appropriate. The current version will display its last-updated date.
34. Governing law
These Terms are governed by laws applicable in Queensland, Australia. Subject to customers’ applicable rights, disputes may be heard by courts and tribunals with jurisdiction in Queensland.
35. Contact
Questions can be sent to:
VEXIAN PTY LTD
Australia
Email: info@vexian.com.au